Tracking order

Thank you for choosing Aurelithyn. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and reliable tracking experience. Below is a step-by-step guide to help you monitor your shipment from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number
    Once your order is dispatched, we will send a confirmation email to the address you provided at checkout. This email contains a unique tracking number (e.g., a combination of letters and numbers) and a link to the carrier’s tracking page. Please check your inbox (and spam folder) for an email from [email protected].
  2. Use a Third-Party Tracking Service
    If you prefer a unified view of your package’s journey, we recommend using 17Track. This free service supports over 700 carriers worldwide and provides real-time updates in multiple languages. Simply enter your tracking number on their homepage and click “Track” to see the latest status.
  3. Check the Carrier’s Official Website
    For the most detailed information, you can also visit the specific carrier’s website (e.g., USPS, FedEx, DHL, or local postal service). Enter your tracking number there to access delivery milestones, estimated dates, and any exception alerts.
  4. Monitor Your Email for Updates
    We will send you automatic notifications at key stages: when your order is shipped, when it arrives in your country, and when it is out for delivery. If you do not receive these updates, please verify your email address or contact us at [email protected].

Using 17Track – A Step-by-Step Example

17Track is a trusted third-party tracking platform that aggregates data from multiple carriers. Here is how to use it:

  • Go to www.17track.net .
  • In the search bar, type or paste your tracking number (e.g., 1Z999AA10123456784).
  • Click the “Track” button or press Enter.
  • You will see a timeline of events, including the origin, transit scans, customs clearance (if applicable), and final delivery. The page also shows the estimated delivery date and carrier name.
  • For ongoing tracking, you can bookmark the page or enable email/SMS notifications within 17Track (optional).

Note: If your tracking number does not work immediately, please allow 24–48 hours after dispatch for the carrier to update their system. International shipments may have longer delays during customs processing.

What to Do If Tracking Shows No Updates

It is normal for tracking information to remain static for a few days, especially during transit between countries or during peak seasons. However, if you see no updates for more than 7 business days, please follow these steps:

  • Double-check your tracking number for typos (e.g., missing digits or incorrect letters).
  • Verify that the carrier matches the one listed in your shipping confirmation email.
  • Contact our support team at [email protected] with your order number and tracking number. We will investigate with the carrier and provide you with an update within 1–2 business days.

Additional Tips

  • Keep your order number handy: This is the reference we use to locate your purchase in our system. It is different from the tracking number and is included in your order confirmation email.
  • Check your spam folder: Sometimes shipping notifications may be filtered. Add [email protected] to your safe sender list to ensure you receive all updates.
  • International orders: If you are outside the U.S., your package may be handed off to a local carrier for final delivery. 17Track will usually show this transition automatically.

We hope this guide helps you stay informed every step of the way. If you have any further questions, please do not hesitate to reach out to us at [email protected]. Your satisfaction is our priority.