Refund policy
At Aurelithyn, we are committed to ensuring your satisfaction with every purchase of Skirts, Shorts, and Tops. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Items returned without prior authorization
How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order separately.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at [email protected] within 7 days of delivery. We will cover return shipping costs and provide a full refund or replacement, as preferred.
Contact Us
For any questions regarding this policy, please email [email protected]. Our team is here to assist you.