Contact us
We value your inquiries and feedback. For any questions, concerns, or assistance regarding your orders, products, or general inquiries, please reach out to us via email. Our dedicated support team is committed to providing timely and helpful responses.
Email Support
For all customer service matters, including order status, product information, returns, and exchanges, please contact us at:
We aim to respond to all emails within 24 to 48 business hours. For faster assistance, please include your order number (if applicable) and a clear description of your inquiry.
Business Address
For official correspondence or written inquiries, you may reach us at our registered business address:
Aurelithyn
742 Evergreen Lane, Suite 200
Portland, OR 97201
United States
Operating Hours
Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM (Pacific Time). We are closed on weekends and major public holidays. Emails received outside of these hours will be addressed on the next business day.
Frequently Asked Questions
Before contacting us, you may find immediate answers to common questions about shipping, sizing, and returns by visiting our dedicated FAQ section on the website. However, for personalized assistance, our email support remains the best channel.
We look forward to assisting you and ensuring your experience with Aurelithyn is exceptional.